Human Factors  Course Syllabus: Human Factors in MRO's 

Release date: 29-Feb-2016 

Course Information


Course Description:

This course complies with EASA Part 145 and is created with the intention to improve the level of Human Factors awareness and to improve the understanding of Human Performance issues related to activities in a EASA/FAA part 145 maintenance environment. This Human Factors training course is not only intended for maintenance engineers, but also for other functions directly or indirectly related to maintenance activities. We recommend Maintenance Management and Competent Aviation Authorities to participate in this training as well, so they can understand the organisational benefits of a good Human Factors Programme.



Course Objectives:

The course objective should be stated clearly so that they can related to the expected learning outcomes in each section or module of the course and to the goals of the overall assessment process.



Learning objectives:

This classroom training course will provide the following:



• recognizing, identifying and understanding human error and their causes 

• dealing with errors and mistakes 

• developing safety nets - identifying and recognizing "Norms" 

• developing team skills 

• developing good communication skills



• being aware of the human factors principles and theories 

• being aware of individual differences and behavioural styles 

• having the willingness to learn from your own mistakes and mistakes other people make.



Regulatory requirement compliance:

The course will be delivered within the context of and making reference to ICAO standards (Annex 6 Aircraft operations, maintenance) and the EU regulatory framework, European Commission Regulation (EU) No 1321/2014 annex I and II (Including amendment Commission Regulation (EU) 2015/1088 and Commission Regulation (EU) 2015/1536).




The student should have a reasonable basic understanding of the applicable international and national aviation regulations in advance of the training course. 



Course Topics



• Background

• Regulatory requirements for HF

• History 

• Statistics 

• HF Models



• Human error and Maintenance error

• Rule breaking and violations

• Dirty Dozen 

• Instructions and procedures 

• Avoiding and Managing errors and violations (TEM and MEDA)



• Biological Factors 

• Physical Factors 

• Mental Factors 

• Competence and knowledge 

• Personality and attitude

• Environmental Factors



• Teamwork and team performance 

• Norms 

• Peer pressure 

• Communication 

• Conflict management



• Resource and planning Factors

• Fatigue Risk Management 

• Competence, skills and training Factors 

• Organisational Culture Factors

• Organisation’s Human Factors Programme (Part 145)



• Safety Management Fundamentals

• The new “MANAGEMENT SYSTEM” focussed on Human Factors, Safety Risk and Fatigue Management

• Compliance monitoring functions

• Directive 2003/88/EC, ‘EU Working Time Directive’ or FRMS

• Reporting systems



• Explanation of the workshop

• Workshop

• Review results

• Analysis of work performed



Course Duration:

The course programme shall consist of three days and starts at 9.00 till 16.00. Additional breaks may be taken as needed. The course programme will be as follows:


Day 1

09.00 – 10.30 Start Module 1

10.30 – 10.45 Coffee Break

10.45 – 12.00 Start Module 2

12.00 – 12.45 Lunch Break (30 to 45 minutes depending on the local needs)

12.45 – 14.30 Continue Module 2

14.30 – 14.45 Coffee Break

14.45 – 16.00 Start Module 3


Day 2

09.00 – 10.30 Continue Module 3

10.30 – 10.45 Coffee Break

10.45 – 12.00 Start Module 4

12.00 – 12.45 Lunch Break (30 to 45 minutes depending on the local needs)

12.45 – 14.30 Start Module 5

14.30 – 14.45 Coffee Break

14.45 – 16.00 Continue Module 5


Day 3

09.00 – 10.30 Start Module 6

10.30 – 10.45 Coffee Break

10.45 – 12.00 Continue Module 6

12.00 – 12.45 Lunch Break (30 to 45 minutes depending on the local needs)

12.45 – 14.30 Start Module 7

14.30 – 14.45 Coffee Break

14.45 – 16.00 Start Examination




Materials used


Required Materials:

We will provide all the required resources and equipment that is needed for the workshop. 


Supplemental Materials:




Hardware/Software requirements and Browser information


Hardware requirements:

We recommend to bring a laptop or tablet with WiFi connection. During the course, we will visit the EASA website regularly and at the end of the course you will perform an online examination.


Software requirements:

No additional software requirements are applicable.


Browser information:

A reliable computer or tablet with Wifi internet connection and internet browser (e.g. Internet Explorer, Google Chrome or Firefox) are required.




Instructor information


Instructor credentials:

Danny Goergen has over 10 years of experience in the aviation industry. After several years working as an aircraft mechanic, he graduated as Bachelor in Aviation Engineering and started as a process engineer in an EASA Part 145 approved component repair shop. Here he became the Human Factors trainer, after he completed the Human Factors train the trainer course at Trinity College in Dublin. He designed a complete Human Factors training programme that is trained since 2009.


At the moment Mr. Danny Goergen is, on behalf of HACE, contracted in several interim quality management positions. One of his clients is the Part 147 approved Aviation Competence Centre (ACC), where he holds the EASA form 4 position of Quality Assurance Manager. Besides managing the Part 147 quality system, he is also responsible for training the ACC staff in Human Factors, EASA Part 66-147 regulations awareness and MTOE procedures.


Contact information:

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.   




Assessment and Grading


Testing procedure:

Students will need to go through examination by online testing.


Grading procedure:

In order to receive a Certificate of Course Completion, the student needs to attend the full course and complete the online examination with >75% score.




Assignments and Participation


Assignments and Projects:

In this course, we will review typical Part 145 MRO Human Factors issues and audit findings. 


Class Participation:

Students must participate in all interactive aspects of the course. Students are expected to communicate with instructor as a learning resource and actively participate in discussions.




Course Ground Rules


Participation is required. The student expected to communicate with other students in team projects, learn how to navigate in the learning environment system, keep abreast of course announcements, use the student e-mail address opposed to a personal e-mail address.


The students shall address technical problems immediately and observe course netiquette at all times. 


Communication guidelines



  • Always include a subject line.
  • Select your wordings in the e-mail carefully. Use of emoticons can help to include the correct emotion in the message.
  • Use standard fonts
  • Do not send large attachments
  • Special formatting such as centring, audio messaging, tables, html, etc. should be avoided as much as possible.
  • Respect the privacy of other students or class members


Discussion Groups:

  • Review the discussion threads thoroughly before entering the discussion.
  • Try to maintain threads by using the reply button, instead of starting a new topic
  • Do not make insulting or inflammatory statements to other members of the discussion group. Be respectful of other's ideas
  • Be patient and read the comments of other group members thoroughly before entering your remarks
  • Be cooperative with group leaders in completing assigned tasks
  • Be positive and constructive in group discussions
  • Respond in timely manner



  • Introduce yourself in the chat session
  • Be polite. Choose words carefully. Do not use derogatory statements.
  • Be concise in responding in the chat session
  • Be prepared to open the chat session at the schedules time



Course content change


The instructor reserves the right to make changes to this syllabus and the course content. If changes are necessitated during the term of the course, the instructor will notify the students of such changes.



Technical Support


If you experience problems logging into your course, timing out of your course, using course website tools, or other technical problems, please contact our support department Help Desk via:


E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone: +31(0) 20 89 46 490



Pricing and Course Registration


Price/Fee (excl VAT):


1 student: € 1080,00 per person
2 - 4 students: € 555,00 per person
5 - 8 students € 375,00 per person
9 - 12 student € 300,00 per person
13 - 20 students € 285,00 per person



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