Course Syllabus: Awareness Training for MRO Suppliers

Release date: 10-Jan-2017 

Course Information


Course Description:

Subcontracting is the practice of assigning part of the (legal) obligations and work tasks, under a contract, to another party known as a subcontractor.  Aviation Maintenance Repair and Overhaul (MRO) organizations, do not have the in-house resources to perform all working activities on an aircraft themselves, They therefor use subcontractors, to help complete a work package.


The subcontracted companies will perform their work, under the responsibility and quality system of the MRO. Besides working in compliance with the aviation regulations, subcontractor needs to be aware of the Quality Manual (MOE) and MRO's company policies.


In this course, we will train (potential) MRO subcontracted organization in awareness of the (legal) requirements and obligations you need to comply with when your company performs contracted work for an MRO organization. We have included practical workshops elements, that will be trained on an actual B737-500 Aircraft.


Course Objectives:

The objective of this course is to gain the necessary insight into the regulations, MRO quality system and company polities, to ensure your work as subcontractor is performed with as little as possible exposure to risks for being held liable. 


The expected participants of this training course will be management and personnel of organizations in the following disciplines:

  • Aircraft Interior and Exterior Service Providers (Cleaning, Painting, Application of Decals, Upholstery, etc)
  • Employment agencies that provide MRO support staff
  • Part-66 Licensed Contractors
  • Trainees
  • Young people who would like to do a holiday job at an MRO



Learning objectives:

This classroom training course will provide the following:



  • Apply a more flexible approach to training organisation and licence training compliance 
  • Advise your own organisations on the current regulatory best practice
  • Effectively question and align processes and business practice with the requirements of Part 145



  • Having the confidence and competence to work in accordance with the regulations, MRO quality system and company polities, 



Regulatory requirement compliance:

The course will be delivered within the context of EU regulatory framework, European Commission Regulation (EU) No 1321/2014 annex II (Including amendment Commission Regulation (EU) 2015/1088 and Commission Regulation (EU) 2015/1536). In this course we will focus on EASA Part 145.A.175(b) Privileges of the Organization. 




The student have a reasonable basic understanding of the activities related to their working activities at an MRO organization.




Course Topics



  • Introduction to Continuing Airworthiness Regulations
  • Relationship between Part-M, EASA Part-145
  • Part-145 for MRO's and MRO subcontractors



  • Quality system
  • Facility Requirements
  • Documents and forms in use
  • Occurrence reporting system 



  • Training requirements (Human Factors, EWIS)
  • Competence Assessment
  • Training records 



  • Acceptance of compontents and materials
  • Tooling and tool control
  • Personal safety matters 


MODULE 5: PRACTICAL WORKSHOP (optional and based on customer needs)

  • Situational awareness (on an actual B737-500 Aircraft)
  • Working practices inside, outside and around the aircraft (on an actual B737-500 Aircraft)
  • Training on how to open and close aircraft doors and hatches (on an actual B737-500 Aircraft)



Course Duration:

The course programme shall consist of one day and starts at 9.00 till 17.00. Additional breaks may be taken as needed. The course programme will be as follows: 



09.00 – 10.00 Start Module 1

10.00 – 10.15 Coffee Break

10.15 – 11.15 Start Module 2

11.15 – 12.15 Start Module 3 


12.15 – 13.00 Lunch Break (30 -45 minutes depending on the student needs)


13.00 – 14.00 Start Module 4

14.00 – 15.30 Start Module 5

15.30 – 15.45 Coffee break

15.45 - 17.00 Examination (Multiple-choice)



Materials used


Required Materials:



Supplemental Materials:




Hardware/Software requirements and Browser information


Hardware requirements:

We recommend to bring a laptop or tablet with WiFi connection. During the course, we will visit the EASA website regularly and at the end of the course you will perform an online examination.


Software requirements:

No additional software requirements are applicable.


Browser information:

A reliable computer or tablet with Wifi internet connection and internet browser (e.g. Internet Explorer, Google Chrome or Firefox) are required.



Instructor information


Instructor credentials:

Danny Goergen has over 10 years of experience in the aviation industry. After several years working as an aircraft mechanic, he graduated as Bachelor in Aviation Engineering and started as a process engineer in an EASA Part 145 approved component repair shop. 


Within this organisation he had two EASA Form 4 positions as Technical Manager and Quality Assurance Manager. In this last position he developed himself as an internal trainer, providing training in EASA/FAA/CAAC Part 145 regulations, Human Factors and Company Processes and Procedures. One of the first training courses he developed was an EASA Part M course in 2009. 


At the moment Mr. Danny Goergen is, on behalf of HACE, contracted in several interim quality management positions. One of his clients is the Part 147 approved Aviation Competence Centre (ACC), where he holds the EASA form 4 position of Quality Assurance Manager. Besides managing the Part 147 quality system, he is also responsible for training the ACC staff in EASA Part 66-147 regulations awareness and MTOE procedures.



Contact information:

E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.  



Assessment and Grading


Testing procedure:

Students will need to go through examination by online testing.


Grading procedure:

In order to receive a Certificate of Course Completion, the student needs to attend the full course and complete the online examination with >75% score.




Assignments and Participation


Assignments and Projects:

In this course, we will review typical Part 145 MRO audit findings and we will review actual Part-145 quality procedures and company policies. We have included practical workshop elements, that wil be performed on our B737-500 aircraft, that is available in our training facility. 



Class Participation:

Students must participate in all interactive aspects of the course. Students are expected to communicate with instructor as a learning resource and actively participate in discussions. 




Course Ground Rules


Participation is required. The student expected to communicate with other students in team projects, learn how to navigate in the learning environment system, keep abreast of course announcements, use the student e-mail address opposed to a personal e-mail address.


The students shall address technical problems immediately and observe course netiquette at all times. 



Communication guidelines



  • Always include a subject line.
  • Select your wordings in the e-mail carefully. Use of emoticons can help to include the correct emotion in the message.
  • Use standard fonts
  • Do not send large attachments
  • Special formatting such as centring, audio messaging, tables, html, etc. should be avoided as much as possible.
  • Respect the privacy of other students or class members


Discussion Groups:

  • Review the discussion threads thoroughly before entering the discussion.
  • Try to maintain threads by using the reply button, instead of starting a new topic
  • Do not make insulting or inflammatory statements to other members of the discussion group. Be respectful of other's ideas
  • Be patient and read the comments of other group members thoroughly before entering your remarks
  • Be cooperative with group leaders in completing assigned tasks
  • Be positive and constructive in group discussions
  • Respond in timely manner



  • Introduce yourself in the chat session
  • Be polite. Choose words carefully. Do not use derogatory statements.
  • Be concise in responding in the chat session
  • Be prepared to open the chat session at the schedules time



Course content change


The instructor reserves the right to make changes to this syllabus and the course content. If changes are necessitated during the term of the course, the instructor will notify the students of such changes.



Technical Support


If you experience problems logging into your course, timing out of your course, using course website tools, or other technical problems, please contact our support department Help Desk via:


E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

Telephone: +31(0) 20 89 46 490



Pricing and Course Registration


Price/Fee (excl VAT):


1 student: € 360,00 per person
2 - 4 students: € 270,00 per person
5 - 8 students € 250,00 per person
9 - 12 student € 200,00 per person
13 - 20 students € 190,00 per person



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